Claims Assistance
Help understanding your Department of Labor correspondence, the form that applies to what happened, and what happens next. Administrative support, not legal advice — and never a decision about your claim.
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It just happened
Report it to your supervisor, get evaluated, and know which form actually starts the claim.
CA-1 traumatic injuryI don't know which form
One specific event, or something that built up over time? That answer decides the form.
CA-1 or CA-2?My claim was denied
What the letter is really asking for, and what a response has to contain.
Talk it throughMy claim was closed
An accepted condition that comes back is a recurrence, and it has its own route.
CA-2a recurrenceBring the letter. Leave with a next step.
A short, scheduled call with The Pinpoint Group to walk through the forms, the deadlines, and what your Department of Labor correspondence is asking for. It is an administrative conversation, not medical treatment, and it does not commit you to becoming a patient.
- Understanding a CA-1, CA-2, CA-16, CA-17, or CA-7 letter
- Which form fits what happened
- The deadlines that affect pay, not just paperwork
- What to gather before a medical evaluation
- What your physician's documentation needs to say
- What to do when OWCP asks for more information
Choose a time window and we will call you.
The short answer
Claims assistance here means administrative help with the federal workers' compensation process: reading what OWCP sent you, identifying which form applies, understanding the deadlines, and making sure your medical documentation answers the questions the Department of Labor actually asked. It is not a decision about your claim. Acceptance, authorization, and benefits remain with the U.S. Department of Labor.
What we can help with
- Understanding letters and requests from OWCP
- Whether one event (CA-1) or a condition over time (CA-2) applies
- What the CA-16 and CA-17 mean for evaluation and duty status
- Filing timelines that affect pay, including continuation of pay
- What a complete attending physician's report needs to contain
- What to gather before a first medical evaluation
- How the CA-7 fits in when time is lost from work
- What to do when a claim is denied or an accepted condition returns
Where most people get stuck
Two places, repeatedly. First, reporting an injury to a supervisor is not the same as filing the claim — many people wait for a claim number that will not arrive before seeking care. Second, the medical evidence carries the claim: a diagnosis alone is not a causal opinion, and a work restriction is only useful if the physical job requirements were considered. Both are straightforward to get right early and expensive to repair late.
What to have ready before you call
- The date the injury happened, or when you noticed the condition
- What you were doing, and which job duties are affected
- Any letters or decisions from OWCP, with their dates
- Which forms you or your agency have already submitted
- Your agency, job title, and essential physical duties
- Your current treating provider and next appointment
What claims assistance is not
Not legal advice and not legal representation. Not a promise of claim acceptance, treatment authorization, benefits, or payment. Administrative support does not guarantee that information will be accepted or that any claim, benefit, or service will be approved, and it does not replace the notice you received from the Department of Labor, which controls your case. Pinpoint Medical is not affiliated with the Department of Labor or OWCP.
Do not send sensitive details through this site
Public forms, social messages, and unsecured email are not the place for symptoms, diagnoses, claim numbers, Social Security numbers, or dates of birth. Request a consultation and the team will tell you how to share records securely.
Information is general education and does not establish a physician-patient relationship, provide legal advice, or guarantee claim acceptance, authorization, benefits, medical outcomes, recovery, or return to work.